Privacy Policy for PiikMall E-commerce App
Effective Date: [01-Jan-2022]
Welcome to PiikMall, operated by PiikMall Technology Co., Ltd. ("PiikMall", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the PiikMall mobile application, available on the Google Play Store and Apple App Store.
By using our app, you agree to the collection and use of your information in accordance with this policy.
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1. Information We Collect
We collect information to provide better services and improve your shopping experience.
a. Personal Information
• Full Name
• Email Address
• Phone Number
• Delivery/Billing Address
b. App Usage and Device Information
• Device information (OS, device type, model)
• Log data (IP address, access times, app features used)
• Crash reports and performance logs
c. Transactional Data
• Order history
• Cart items
• Payment status (processed through secure third-party gateways)
d. Location Data
• Approximate or precise location (only with user permission, for delivery accuracy)
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2. How We Use Your Information
We use the collected information to:
• Register and manage user accounts
• Process orders and deliver products
• Communicate with you regarding orders, promotions, or updates
• Provide customer support
• Personalize your shopping experience
• Monitor and improve app performance and security
• Comply with legal obligations
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3. Information Sharing and Disclosure
We may share your data with trusted partners, including:
• Logistics and delivery providers
• Payment processors (e.g., PayWay, Wing, Visa, Mastercard)
• Marketing services (for push notifications or promotions, if opted in)
• Law enforcement or legal entities, when required by law
We do not sell your personal data.
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4. Data Security
We use secure encryption and access controls to protect your personal data. However, no method of transmission over the internet is 100% secure. We recommend you keep your credentials confidential.
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5. Your Rights and Choices
You have the right to:
• Access, correct, or delete your personal data
• Withdraw consent for data processing (where applicable)
• Opt out of promotional emails and push notifications
• Request account deletion
To exercise your rights, contact us at info@piikmall.com.
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6. Data Retention
We retain your information for as long as your account is active or as needed to comply with legal, regulatory, or operational requirements.
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7. Children’s Privacy
PiikMall is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.
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8. Third-Party Services
The app may include links or integrate with third-party services (e.g., social login, payment gateways). These services have their own privacy policies. We are not responsible for their practices.
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9. International Users
If you are accessing our services from outside Cambodia, your information may be transferred to and processed in Cambodia or other jurisdictions. By using our services, you consent to such transfer.
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10. Updates to This Privacy Policy
We may update this policy from time to time. Any changes will be posted in the app and/or on our website with the updated effective date. We encourage you to review this policy periodically.
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11. Contact Us
If you have questions or concerns, please contact us at:
PiikMall Technology Co., Ltd.
Email: info@piikmall.com
Phone: +855 87 500 319
Address: 23 The Premeir Land, Sensok City, PP Cambodia
